Returns & Exchanges

Returns (bummer!)

We really hope that you LOVE your Cove Cap Co. hat but if you are not 100% satisfied with it we do accept returns on unworn / unwashed hats, with tags still attached. We will issue a refund to the original form of payment and you will be responsible for the return shipping costs. please reach out to us at hello@covecapcompany.com with the subject line "RETURN REQUEST" to start a return.

If your hat arrived damaged or the order is incorrect we of course want to fix that asap! please reach out to us at hello@covecapcompany.com . Please note that each situation will be dealt with on a case by case basis. 

 

Exchanges

If the hat doesn't fit and you need to exchange please contact us at hello@covecapcompany.com with the subject line "EXCHANGE REQUEST" to start an exchange. Please note you will be responsible for all shipping costs. We recommend reviewing our sizing guide before purchasing and when in doubt size up :)  

**For the USA we do not offer exchanges - sorry about that! If there is a return we charge a $20 duty fee/ handling fee as we are charged that by Canada Post. **

NOTE: Our hats are valid for returns and exchanges within 30 days of the purchase date. 

Please keep in mind that we are a small business but will do our very best to ensure you are happy with your Cove Cap Co. product!